Live Video Collaboration
Symbility Video Connect™ is a groundbreaking live video collaboration tool that helps consumers own more of their claim process. Policyholders can interact directly with an insurance adjuster at the First Notice of Loss stage, working closely together to perform a complete and secure remote inspection of the damaged property.
How it Works
Symbility Video Connect enables the adjuster to use the camera and other integrated capabilities on the policyholder’s smartphone or tablet to capture scope information.
This process enables the adjuster to gather the documentation and information required to determine the services needed and complete the estimate, in some cases, in real time.
Policyholders can become active participants in their claim
Enables insurance companies to leverage skilled appraisers across a wider geographic location
Improve overall customer service through faster and more accurate claim settlement and supplement processing
An entirely new way to estimate utilizing advanced logic-based questionnaires
Fraud protection thanks to geocoding for all video recordings and photo documentation
Improves estimate accuracy through damage recognition and customer engagement