Quality Assurance

The capability enables users to electronically review and re-inspect claims, check for errors, and verify conformity to the company’s best practices.

The cumulative data from the use of Quality Connect can later be used to produce reports and statistics, to identify recurring issues, and to improve processes.

Configurable

Evaluate claims using questionnaires configured to your company’s practices and procedures.

Confidentiality

Reinspection results and data can be kept confidential from other company entities. Readily review re-inspection results and data or configure them to be confidential from other company entities.

Trace-able

Make changes to a claim without affecting the original estimate.

Efficient

Reduce re-inspection time by an average of 30 minutes per claim file compared to when an external review system was used.

Efficiency, Synchronization & Adaptation

Capturing re-inspection results is more efficient because it is seamlessly integrated into the claims process. This integration eliminates up to one hour of duplicate data entry time that is common when using external QA software.

Data created through the use of Quality Connect is able to be compared and contrasted with the original claim record and is available for reporting and analysis within Symbility Business Intelligence.