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Claims Workflow Management Hub

Symbility Claims Connect® is a robust workflow management solution that makes collaborating throughout the claims process a breeze. With fast, accurate analysis of key performance metrics, Claims Connect helps everyone — from field estimators, to staff adjusters, to building contractors, and even the insured — get quick, secure and rights-defined access to claims data. Thanks to better communication through Claims Connect, you’ll dramatically reduce time-to-resolution.

Automatic Assignment

This feature accommodates surge changes in the assignment process and provides Claims Connect users with the option of creating special preferences for surges.

Rules and Alerts

Automatically notify all claim participants of important changes and updates. Users can choose how they receive notifications - via email and/or text message.

Multiple Assignments

Gain complete visibility from creating multiple assignments for claims that involve multiple participants.

Calendar Tools

Claims Connect calendar tools synchronize with Outlook to make scheduling and rescheduling of appointments convenient and efficient.

Symbility Claims Connect Provides:

  • establish and oversee a consistent property claims process for all claim participants
  • interact seamlessly with the Claims Management System (CMS) and provide real-time notifications of important events
  • gain insight into field and vendor operations
  • facilitate speedy and accurate settlements using file review and examination tools, including the ability to do edits online on existing estimates
  • centralize all claim participants and work in a single claim file
  • measure operational performance and identify opportunities for additional focus, including measurement against the industry
  • increase policyholder satisfaction by granting  policyholders secure rights defined access to their claim

For a faster claims experience, use Claims Connect with our smartphone/tablet-enabled field estimating application Mobile Claims.

Add-on Modules within Claims Connect:

Business Intelligence

This module is seamlessly embedded in Symbility Claims Connect and is powered by Logi Analytics technology. With customizable dashboards, you’ll quickly see what needs attention. You can investigate root causes with our interactive template reports and you can monitor progress using industry trends and data mining capabilities. For more information, please click here.

Desk Adjuster

Symbility Desk Adjuster helps insurers centralize small loss handling so you can cut down on outsourcing costs and speed up claim cycle times. That’s enough to make you and your policyholders smile. For more information, please click here.

Quality Connect

Symbility Quality Connect provides companies with a seamless tool for running effective quality assurance programs including reinspection programs. Functionality includes the ability assign claims for reinspection, track what was reviewed and the corresponding notes, and then allows all reinspection data to be accessed through Business Intelligence. For more information, please click here.