Focus on Key Aspects of Claims Performance

Helps insurers centralize small loss handling so you can cut down on outsourcing costs and speed up claim cycle times.

This module leverages a patent-pending, logic-based question and answer estimating methodology to establish a consistent, simplified and optimized desk adjusting process. Symbility Desk Adjuster helps companies maximize the effectiveness of their desk claims organization, creating scalability that was not previously possible while helping to accelerate claim cycle and improve policyholder satisfaction.


Reduce Cost

Minimize operational expenses by desk adjusting a larger number of claims.

Customer Expectations

Exceed customer expectations by accelerating claim transaction.

Instant User Experience

Guided experience helps users with limited construction knowledge produce consistent and high quality claims results.


Escalate claims to field inspectors based on criteria you define.

Desk Adjuster & Video Connect

Together with Symbility Video Connect, a live video collaboration tool, is a powerful combination that guides desk adjusters to ask the right questions consistently through all the steps of the claim process and visually capture scope information, right at the FNOL stage.