Symbility Quality Connect™ allows organizations to implement their quality assurance processes within Symbility Claims Connect. The capability enables users to electronically review and re-inspect claims, check for errors, and verify conformity to the company’s best practices. The cumulative data from the use of Quality Connect can later be used to produce reports and statistics, to identify recurring issues, and to improve processes.
The functionality within Quality Connect includes the ability to assign claims for reinspection, track what was reviewed, and view corresponding notes. Upon completion of the review process all resulting data is available for reporting and analysis through Symbility Business Intelligence. The capabilities within Quality Connect are designed to enable companies to attain their goals and objectives through the identification and correction of issues within its practices and processes.
Evaluate claims using questionnaires configured to your company’s practices and procedures.
Reinspection results and data can be kept confidential from other company entities. Readily review re-inspection results and data or configure them to be confidential from other company entities.
Make changes to a claim without affecting the original estimate.
Reduce re-inspection time by an average of 30 minutes per claim file compared to when an external review system was used.
Symbility Quality connect captures re-inspection results with more efficiency because it is seamlessly integrated into the claims process. This integration eliminates up to one hour of duplicate data entry time that is common when using external QA software.
Data created through the use of Quality Connect is able to be compared and contrasted with the original claim record and is available for reporting and analysis within Symbility Business Intelligence.
Symbility Quality Connect is configurable to adapt to a company’s re-inspection workflow and allows the re-inspection process to be conducted at any point within the claims cycle.