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With Hurricane Michael forecasted to come ashore as a category-3 hurricane impacting the Florida Panhandle and other areas along the Southeastern United States, the team at Symbility wants to reassure you that we’re here to support and help you and your teams.

Just as your customers will be relying on you to help them through a potentially stressful time, we know that you’ll be relying on us, and we promise not to let you down.

To help you out, we have put together a quick list of some resources that we think will be useful:

Extended Support Hours

Due to the predicted severity of this storm, we will be extending our always free customer service support hours to ensure you have the support you need.

These extended hours will begin on Friday, October 12, 2018.

Monday-Friday | 8am-9pm (ET)
Saturday-Sunday | 9am-7pm (ET)

To place a support call toll-free please use 1-877-862-8069 or email

We will be closely monitoring the situation and are prepared to add more support staff should the need arise.

Hazard Update: Hurricane Michael

Brought to you by CoreLogic

Hurricane Michael Storm Surge Puts 57,000 Homes in its Path at Risk

Florida is readying itself impact from Hurricane Michael, currently a Category 1 hurricane.

CoreLogic® provided an in-depth analysis of the risk in accordance with the National Oceanic and Atmospheric Administration's (NOAA) forecast of a landfalling Category 3 storm later this week. With 57,002 homes at risk of coastal storm surge totalling over $13 billion in reconstruction cost value (RCVs) across Florida, Michael is a fast-moving storm.

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Be Prepared

The More Familiar You Are With Symbility, The Easier Your Job Gets

Before Hurricane Michael reaches land, we want to make sure that you and your team are as prepared as possible to help your policyholders in their time of need. That’s why we always recommend brushing up on your knowledge of Symbility Mobile Claims and other software in the Training section of our website. Here you will find access to self-paced training videos, job aide documentation, past webinars, and more.

Looking for more ways to speed up your assessment process when you hit the ground? You can add Assemblies modules to your instance of Mobile Claims to help you quickly answer sets of standardized questions to make sure nothing gets missed and all your assessment reports wind up looking the same. Assemblies modules are available for roofing, siding, and more. To learn more about Assemblies, contact your Symbility representative today.

Symbility also partners with the best companies for specific types of data to help make your claim estimates even easier. We have over 50+ integrations ready to plug-in and go for you, like HOVER, who helps you to easily create interactive 3D models of homes right on your phone, EagleView, who brings industry-leading 3D aerial measurement services & reports to your estimates, or CoreLogic with different kinds of claim related reports from hail verification to roof imagery. To learn more about our partners that can be easily used right within the Symbility ecosystem, check out our Partnerships page.

See Resources Here

Command Central: Hurricane Michael

Hurricane Michael is poised to strike the United States this week along the Florida Gulf Coast. In this webinar, CoreLogic® hazard experts will talk through what we know now, what the risk looks like, and what the potential implications are.

Expect to Learn:

  1. The latest information about the storm from CoreLogic’s resident meteorologist
  2. What the storm surge impact could look like given the location and strength of the storm
  3. Our pre-landfall loss estimates, with a discussion around the sensitivity of losses dependent upon where the storm makes landfal

This webinar is scheduled to take place on October 10, 2018 at 9:30am PT / 12:30pm ET

See Resources Here