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With Hurricane Florence forecasted to come ashore as a category-4 hurricane impacting coastal areas of Virginia, North Carolina and South Carolina, the team at Symbility wants to reassure you that we’re here to support and help you and your teams.

Just as your customers will be relying on you to help them through a potentially stressful time, we know that you’ll be relying on us, and we promise not to let you down.

To help you out, we have put together a quick list of some resources that we think will be useful:

Extended Support Hours

Due to the severity of this storm, we will be extending our always free customer service support hours to ensure you have the support you need.

These extended hours will begin Saturday, September 15, 2018.

Monday-Friday | 8am-9pm (ET)
Saturday-Sunday | 9am-7pm (ET)

To place a support call toll-free please use 1-877-862-8069 or email

We will be closely monitoring the situation and are prepared to add more support staff should the need arise.

Free Virtual Training Sessions

Symbility Mobile Claims Webinar

Day 1 Session - Thursday, September 20, 2018 from 10:00 am to 12:00 pm EDT
Day 2 Session - Friday, September 21, 2018 from 10:00 am to 12:00 pm EDT

From the convenience of your office or hotel room, this virtual class will provide a comprehensive interactive instructor-led training experience through WebEx.

Learn the skills necessary to create claims, sketch and estimate in Mobile Claims through hands-on exercises, before the storm hits. Each attendee will need a computer with a working Windows operating system to install Mobile Claims. If using a Mac please have it partitioned to run a windows operating system.

Register Now

This session does not require a registration password. Once you are approved by the host, you will receive a confirmation email with instructions for joining the session.

In addition, we encourage you to review our free online training resources for refreshers, tips, and tricks to using our software.

You can contact Symbility University at: for any assistance you need on training.

Hazard Update: Hurricane Florence

Brought to you by CoreLogic

Florence Could Produce Between $3 Billion and $5 Billion in Insured Wind and Storm Surge Losses

Florence Could Produce Between $3 Billion and $5 Billion in Insured Wind and Storm Surge Losses

In the past 24 hours, Hurricane Florence has weakened to a Category 2 Storm. It is expected to make landfall along the North Carolina and South Carolina coasts, producing life-threatening storm surge and hurricane winds.

CoreLogic® has been keeping an eye on the storm. In a new analysis based on the National Hurricane Center's (NHC) advisory, Florence is estimated to produce between $3 billion and $5 billion in insured residential and commercial losses from hurricane winds and storm surge.

Learn More

Florence is expected to make landfall along the North Carolina and South Carolina coasts where 250,000 homes are projected to be impacted. The analysis breaks down the losses by state and the number of residential homes affected by county and CBSA. Read our full release on Hazard HQ™.

Hazard Update: Hurricane Florence

Hurricane Florence Could Unleash Storm Surge Damage on Nearly 759,000 Homes

The East Coast is readying itself for impact from Hurricane Florence, currently a Category 4 hurricane.

CoreLogic® provided an in depth analysis of the risk in accordance with the National Oceanic and Atmospheric Administration's (NOAA) forecast of a landfalling Category 4 storm later this week.

With 758,657 homes at risk of coastal storm surge risk totalling over $170 Billion in reconstruction cost values (RCVs) across the Carolinas and Virginia, Florence is a force to be reckoned with.

To know your risk and accelerate your recovery, see the full breakdown of homes threatened by state and by metropolitan area. Read our press release on Hazard HQ™.

Read More