Article KB0006

Symbility.NET tells me I'm an unregistered user

The message "Unregistered User" appears if you do not provide the correct user name and/or password. If you know your username then you likely are using an incorrect password. If you're not sure if you're using the correct username, contact your company's Symbility administrator(s).

How to reset your password

1. Visit www.symbility.net and click the Forgot password? link.

   

2. You will be redirected to the Lost Password screen. Enter your username and e-mail address used for your account.

   

3. Click Submit. You will be e-mailed a new temporary password. Use this to login to Symbility.NET. After you successfully login you will be required to enter a new permanent password.