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Symbility has cut the time it takes to prepare catastrophic loss estimates in half, according to Fredrickson. "It's eliminated the duplication—adjusters coming back to the office and manually entering all of that information again," he says. "They're completing all that onsite, which is much faster." "Adjusters would inspect a loss, take scope notes to capture data about the damage and then go back to the district office to input it. There was a lot of duplication going on." "The [user] interface was not as good as Symbility," McDougall says. "What I'd like to do is use my time in the field effectively by entering data on-site and entering it once." Xactimate required users to execute seven to eight steps before allowing them to make an entry. "Given the volume of claims we were processing, and the short processing period, the software would not have worked." |
Less
than one month after the Katrina hurricane hit, California-based
independent adjuster Kevin Bacon was in New Orleans building estimates
at the loss sites almost immediately, gathering rich details about
location, structure, damage and loss on a
Case Study
- Mobile Claims Processing in New Orleans Following Hurricane
Katrina.pdf
Before
adopting Symbility, adjusters
scoped the damage on-site and then returned to their district offices to
enter the information into an estimating program located on a desktop
PC. This process added a lot of time and duplication of effort and introduced more opportunities for data errors and compromised
estimate accuracy. Using Symbility mobile claims
solution, adjusters and contractors are now able to stay in-sync and
completely process claims on-site, with more accurate estimates
and more satisfied customers.
Process
Utilities Have Promise
Windows
in Financial Services
Part
of the annual Technology Showcase
By
Carrie Burns