Symbility Solutions

Symbility Inside Adjuster

Enhance P&C Insurer call centre productivity

Symbility Inside Adjuster is a powerful triage solution that allows staff adjusters to rapidly and easily prioritize, route for follow-up, or settle claims according to severity. Inside Adjuster allows your business to reduce claims cycle times – a critical KPI in policyholder satisfaction.

Symbility Inside Adjuster’s simple six step process guides staff adjusters through a series of standard questions designated by the insurer. Complete with visual cues that remind users of possible damage components, the software allows your team to compile complete estimate information from claimants and rapidly validate costs through an integrated pricing database.

Easily specify the fulfillment route rules to designate how claims are handled based on their complexity or cost. Estimates have multiple payout options that you determine for cashing out and repair. Alternatively, if the claim does not meet the designated requirements for inside settlement, it can be easily escalated to a field adjuster.

Symbility Inside Adjuster provides:

• Simple six steps from FNOL to settlement
• Customizable rule sets on claims handling
• Ease of integration with estimating solutions
• Instant error notification if key data is missed
• Faster resolution for the insured

With customer satisfaction highly dependent on time-to-resolution, enhancing internal adjuster productivity to shrink settlement times is critical to gaining the advantage in today’s competitive P&C landscape.