FAQs
Below please find some FAQS that may help you get started. Don’t see what you’re looking for? Contact us for assistance here.
Index
Cost and Purchasing
Hardware and Internet
- What are the system requirements to run the software?
- Do I need an Internet connection to use your software?
- Can I print claim files, including estimates, at the loss site?
Pricing Database
Software Features and Usage
- Must I use Symbility Claims Connect and Symbility Mobile Claims together?
- When using Symbility Mobile Claims in the field, is there a full pricing database? Can I adjust the prices if necessary?
- Can I communicate my claims information with non-Symbility users? Must they sign up with Symbility as well?
- Can the system accommodate notes and comments for claim files?
- Do you provide standard forms within the software? Can I customize my own forms in the software?
Training
Cost and Purchasing
How is Symbility software priced?
Symbility products are priced based on the customer’s environment. We offer transaction-based or subscription based pricing.
For smaller companies or those making less frequent use of our software – such as contractors or independent adjusters – transaction-based pricing is usually preferable.
Companies with a large user base or those anticipating frequent usage will find a more cost-effective solution in our subscription-based pricing model. For specific questions regarding pricing, fill out our Contact Us page and a member of the Symbility team will be happy to help you.
Do you offer a free trial?
Yes. Both Symbility Mobile Claims and Symbility Claims Connect are available for trial. Simply register at www.symbility.net to begin exploring the software. With the trial versions, please note that you cannot print claims or electronically transmit claims data to other users. When you are ready to become a permanent user of Symbility, you may access your account and enter credit card information for per transaction pricing. If you are interested in becoming a permanent user and would like the subscription-based pricing model, please contact the sales team via the Contact Us page.
Hardware and Internet
What are the system requirements to run the software?
The minimum hardware requirements to run Symbility Claims Connect and Symbility Mobile Claims are:
Any personal computer (PC) – desktop, laptop, tablet PC or slate
Windows XP SP2 or newer operating system (OS)
900 MHz CPU
512 MB RAM
XVGA (1024x768 or 768x1024 in portrait mode) or higher screen resolution
100MB available disk space on your hard drive
Internet connection - either wired or wireless
Do I need an Internet connection to use your software?
Symbility Mobile Claims is designed for offline usage when Internet service is not available. Claims may be generated offline and then synchronized to Symbility Claims Connect once an Internet connection is established. You must have an Internet connection in order to access Symbility Claims Connect and Symbility Inside Adjuster.
Can I print claim files, including estimates, at the loss site?
Yes, but only as a permanent user of a Symbility product. You may print an entire claim file with any standard or portable printer allowing you to leave a printed estimate with the insured.
Pricing Database
What is the source of unit costs for your item database?
Symbility uses the Craftsman residential and commercial pricing database, specifically the National Renovation and Insurance Repair Estimator, National Construction Estimator, National Repair and Remodeling and National Home Improvement Estimator publications. The composite database contains pricing data for 768 regions throughout North America and is updated every two months.
Software Features and Usage
Must I use Symbility Claims Connect and Symbility Mobile Claims together?
No, Symbility Mobile Claims and Symbility Claims Connect can both be used independently. Symbility Claims Connect integrates easily with internal and external software systems utilized throughout the claims process. Symbility Mobile Claims may be used independently as a claims estimation tool.
When using Symbility Mobile Claims in the field, is there a full pricing database? Can I adjust the prices if necessary?
The Symbility Mobile Claims estimating tool offers a completely integrated pricing database for use in your claims. Prices can be easily customized to address pricing fluctuations or mandates and changes can be saved for future use.
Can I communicate my claims information with non-Symbility users? Must they sign up with Symbility as well?
It is not necessary for your customers or vendors to purchase Symbility in order to share claims information. Claim files may be shared with non-Symbility users through our Guest User feature. Simply designate a username and password for your guests and direct them to www.symbility.net. Upon log in, guest users will have a limited but branded view of any claims information you have chosen to share with them. Guests are provided temporary access only, but they can easily review, print claims and create PDF files as required.
Can the system accommodate notes and comments for claim files?
Symbility systems are highly flexible. Multi-line notes, digital photos (with captions), voice annotations, text boxes, callout boxes and handwritten notes may all be applied to claims within Symbility Mobile and Symbility Claims Connect.
Do you provide standard forms within the software? Can I customize my own forms?
Symbility software comes with 13 standard FEMA forms, which can be added to any electronic claim file. Our Form Editor allows users to easily create, share and incorporate any single- or multi-page forms into any claim file through a simple desktop publisher-like interface.
Training
Do you offer training?
Symbility can customize a training program to suit your needs. Contact us for more information here.
