BUG 1674 - Cellular text messages time stamped inappropriately
Symptoms: SMS notifications include a time stamp of GMT +1 (which is local to our SMS service provider—South Africa). This lead to confusion to the receiver of the SMS notification, as it appears the message takes 6 hours to arrive (it doesn't—usually under a minute).
Explanation: Although we can't alter this time stamp, we have altered the SMS message that gets sent by appending the time that the message was sent based on the user's local time zone (all time zones are set to Eastern Standard Time by default).
 

BUG 1989: Copying room did not copy items attached to the room

Symptoms: Copying a room containing line items did not retain the line items when the copy is pasted into the same floorplan, or into another floorplan within the claim or into a floorplan within another claim.
Explanation: Fixed.

 

BUG 2336: Symbility.NET users can now see floorplans regardless of security settings in place

Symptoms: Symbility.NET used to use "ActiveX controls" to show floorplans—a small software applet would be required to be installed. This caused problems for several users whose security settings did not permit ActiveX controls to be installed. 
Explanation: Symbility.NET no longer uses ActiveX controls to display floorplans. Any user can now see all parts of a claim, regardless of security settings.

 

BUG 2364: Flat deductible now applied only to one estimate

Symptoms: When a claim had a flat deductible, the deductible would be applied to each estimate.
Explanation: The deductible label in the Totals page of each estimate is now a hyperlink that shows a dialog box that allows you to elect to apply the deductible to this estimate. If you do apply the deductible, you are warned that it will no longer be applied to other estimates.

 

 

 

This is a very interesting feature that tracks all changes to every estimate and allows you to inspect these changes at a very detailed level. Changes are tracked only once an estimate is complete, and after the estimate is complete, each time it is uploaded a new "version" is recorded. This allows you to inspect the exact differences between two different versions of the estimate to see what changed between two different points in time. You can also "go back in time" and show the estimate exactly how it appeared at a point in the past when a version was recorded.

 

This feature is only available on Symbility.NET. To access it, select the new branch of the Claim Explorer called "History". This will show a page that allows you to select the estimate to show changes for, then either select to show changes between two different versions (time/date stamps) or show the estimate as of a past recorded version. Press GO after making your choices. Note that if there is only entry in each drop down box, there is only one version recorded—meaning that the estimate has not changed since it was first completed.

 

 

 

 

If you choose to show the changes between two different versions of an estimate, a report that is very similar in appearance to the actual estimate appears; in fact you have the same options for controlling the appearance of it as you do on the estimate (which columns to show, whether to hide prices, etc.). The report is available as either a Summary or Detail view.

 

The Summary view shows all changes in context—the estimate is shown as it was at the "end" version chosen, with any items that have been modified since the "start" version colored blue, any items that were added colored green, and any items that were deleted colored red. Items that did not change are black. Items that were modified are shown twice: the top line is how it was before (at the "start" version), the bottom item is how it was after (at the "end" version). The "after" line is a hyperlink—click to show the details of exactly what changed in a pop-up window):

 

The Detail view differs in that only changes between the two versions are shown, and for items that were modified the full detail of the changes are listed. It does not show any columns from the estimate, only the line items and the net change the line item had. In addition, the net change to each room is shown:

 

Photos, which can be added to the Photos page(s), or appended to line items, or placed directly on the floorplan can have a caption providing a brief explanation of the photo. Photo captions are now viewable on the floorplan when the photo is selected (only the first 32 characters appear). To view the full caption, tap the caption. It will appear in a dialog box, and can be edited if you are the owner of the claim.

 

 

Canadian privacy laws prevent any Symbility employees from having access to personal data within our clients claims. At the same time, it is sometimes valuable for a Symbility support technician to have access a claim file to help diagnose a problem. This feature was added to allow a Symbility support technician limited access to a claim to assist in diagnosing a problem.

To access this feature, select Request Help with Claim from the Help menu in Symbility.NET. You will be prompted for the claim number and you Symbility.NET login password. Once this is done Symbility support technicians will have limited access to this claim.

• It is important to note the following:
  Permission can only be granted to Symbility support staff by the requesting party. Symbility support staff cannot access any claim without first explicitly being granted permission to that claim by a participant in that claim.

• For claims that our support technicians have been provided access to, no personally identifying information regarding the insured is available (including the insured's name, address, phone number, email address, etc.)

To revoke access to the claim, select Remove Claim Support Request from the Help menu.

 

In the claim list you may have noticed that each claim record has a checkbox at the left side of the table. These are used to select claims to be plotted on a map. Check the claims you wish to plot (select all by checking the checkbox in the column header) then choose the command Plot selected on map. The first 100 loss addresses will be plotted on a map, with each claim's "pushpin" labeled in a legend below.

 

Previously, dragging an item to a room resulted in multiple line items appearing in the Item Pane, each with the quantity generated when the item was dropped onto the room. This feature consolidates the quantities of items that are added multiple times, so they appear as a single line item in the Item Pane and the estimate.

 

For example, if you add the item "Ceiling Fan - Clean" once (generating a quantity of 1 EA), then add it a second time (also with a quantity of 1 EA), instead of two separate line items appearing, a single line item will appear with a quantity of 2 EA.

 

This feature provides a shortcut to applying items to less than all walls of a room but more than a single wall. For example, if you need to apply a painting item to 5 of 6 walls in an L-shaped room, you can drag the item to all five walls independently to generate the quantity equal to those five walls. This feature allows you to apply the item to all walls (drop on a corner handle if "all walls" isn't the default quantity for the item), then simply deselect the wall that the item should not be applied to. To deselect the wall, tap-and-hold the wall. You can also tap-and-hold to select a wall that the item isn't applied to; this works as a toggle. To select/deselect the ceiling or floor, tap-and-hold the "C" or "F" in the top left or bottom left corner of the room, respectively. The item must be selected in the Item List section of the Item Pane to do this.

 

You can now add digital forms to your claims! These are essentially digital versions of paper versions that you may already use. They look and print out identical to the paper version, but offer many time-saving features over the analogue version, not least of which is not having to keep a stack of blank forms to fill out. To add a form to a claim, either tap-and-hold the Forms branch of the Claim Explorer in mobile claims and select the name of the form to add, or double-tap to show the Forms Browser (pictured at right). Double-tap the form to Some of the features of digital forms include:

• Any data that is already present elsewhere in the claim is filled in automatically.

• Some fields require selection of the exact data to pull in from the claim (for instance, selecting the room for the Daily Moisture Activity form.

• For fields that are not automatically populated with data from elsewhere in the claim, tap the field to enter the data using the keyboard or handwriting recognition. Fields that are blank are shaded yellow and contain the name of the field in blue.

• All fields (except those that are calculations based on numerical data in other fields) can be edited.

• Forms can be zoomed in/zoomed out. When zoomed in, you can use the Pan tool to shift your view of the form.

• Certain forms have fields that can capture a digital signature. Tap the field and hand the pen-based computer to the person who needs to sign.

The form "Allstate Final Billing" is available only to participants of claims originated by Allstate or Pembridge. There is currently a known bug in this form, so it is not recommended this form be used until the next software release.

 

We will be adding additional forms in the future, and we welcome suggestions. Eventually we will provide a tool that will allow any user to design their own digital forms for use in the system.