Article KB0003

Error when starting mobile claims on WM2003SE Pocket PC: Unable to update the database, not enough storage is available to complete this operation.

PROBLEM DESCRIPTION

When starting mobile claims on a Pocket PC with the Windows Mobile 2003 SE operating system, the error "Unable to update the database. Please contact Symbility Technical Support. (MS SQL Server 2000 Windows CE Edition). Not enough storage is available to complete this operation." is received.

The cause of this error is not enough free memory to create the data file needed to run the program. On Pocket PCs with the Windows Mobile 2003 SE operating system, storage memory (used to store data files) is shared with program memory-as one is consumed, less is available for the other.

SOLUTION

Check how much free memory is available:

1. Tap on Start, then Settings
2. Tap on the System tab (as illustrated below)



3. Tap on Memory
4. The free Program memory is shown on the right side of the screen. 

   

At least 40MB of is required to start mobile claims; make more available by dragging the slider to the left until 40MB is free. If you cannot make at least 40MB free, you will need to uninstall some other applications or delete other data files.

The location that mobile claims stores the data file in can be set to any available storage location. By default it uses the internal memory of the Pocket PC (storage and program memory) but it can be changed to store the data file on external memory, like a SD or CF memory card. Memory cards are inexpensive and can easily solve memory problems. A 128MB card would be sufficient.

Once you have enough free program memory, open mobile claims, but before logging in do the following:

1. Tap Tools|Preferences.
2. From the Database Location dropdown, select the external memory card.



3. Tap OK, then login.

If you have any further questions or concerns, please feel free to email us (support@symbilitysolutions.com) or call us at (416) 847-1179.