Wireless Connectivity
Property claims are constantly evolving and there are often several participants, in different locations, involved in a claim that need to either makes changes to a file or review information contained in a file. To keeping claim participants mobile, Symbility uses wireless technologies to connected participants to the data they need, resulting in claims being settled faster, at a lower cost and with fewer expenses.
Most portable computers on the market today have some form of integrated wireless technology, and wireless capabilities can be added on to virtually any computer, but only Symbility's mobile claims™ software was designed from the ground-up to account for the limitations presented by transmitting data wirelessly:
- Mobile users don't always have wireless access to the Internet.
- When wireless access to the Internet is available, the transmission speed can be painfully slow.
To make staying connected wirelessly feasible for claims adjusters and restoration contractors, we engineered our unique claim synchronization technology. This keeps all data decentralized in the Symbility.NET connected claims hub and allows remote mobile claims users to synchronize the data on their device with Symbility.NET. Upon synchronizing, new information that has been entered into the system is automatically downloaded to the device (for example, new claims and updates by another participant to an existing claims file). Any information that has been entered into the device since the last synchronization (for example a new estimate, digital photos or an approval for an estimate) is automatically uploaded and made available to relevant claim participants.
Symbility Makes "Wireless" Fast and Practical...
Highly graphical and detailed, Symbility's electronic claim files use proprietary compression techniques which makes it fast and efficient to transfer data even on slow, wide-area wireless connections. Digital photos and voice annotations are much larger than other claim data gathered at the site, so if the current wireless connection is slow (or if the connection is expensive and charged per the minute or per byte) there is an option to synchronizing all data except photos and voice annotations—later synchronizing the remaining data once a faster wireless (or wired) connection is obtained.
...and Secure
Regardless of the wireless (or wired) method used to connect a device running the mobile claims software to the Internet, the data being transferred is encrypted before being transmitted using a 128-bit Secure Socket Layer (SSL). This industry standard encryption method is used by banks to provide access to sensitive customer data via the Internet. There is no reliance on any external security integrated into a wireless network. Any claim data that might be intercepted would be useless without the mobile claims software and the proper authentication.
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