Symbility.NET

The web based Symbility solution de-centralizes all claims data and allows access to any aspect of any claim—whether historical or current—from any computer with an Internet connection (wired or wireless).

It provides powerful analytics tools to mine the extensive data collected with each claim and create various graphical and tabular reports, as well as search for specific claims based on numerous criteria.

To use Symbility.NET, all that is required is a PC, laptop or Tablet PC with an Internet connection (IE 5.5 or higher). Click here to view minimum hardware specs. It provides the tools that telephone adjusters require to settle property claims, without the installation of software to reduce IT costs.

Immediate, Automatic Notifications of all Claim Activity

Automatically notify all claim participants of changes to a claim file via SMS message to cell phones, pagers, blackberry’s or others. Secure methods of correspondence allow for instant answers and maintain a captured claims file to provide additional accountability.

For example:

• Assignment of a new claim to a contractor
• Completion of an estimate
• Approval of the estimate
• Completion of repairs
• Estimate created with a value over a certain amount
• A certain number of hours or days have elapsed before the claim has escalated to a certain status
• Price deviation on any estimate exceeds a certain percentage or dollar amount

Symbility's automatic notifications keep claim participants constantly "in-the-know", eliminating faxes, phone tag and other inefficiencies that are not only costly but also slow down the claim progress considerably. Regardless of where adjusters or contractors are, they are aware of the status of every claim.

Access the Entire Claim File, Anywhere

When you access a Symbility electronic claim file you have access to the most current version of every aspect of the claim, including floor plans and roof plans, estimates, digital photos, electronic forms, the journal and estimate audits. Symbility keeps all data related to the claim—regardless of contributors—in a single electronic file. The same file is available regardless where you access it, whether through Symbility.NET or remotely with mobile claims running on a Tablet PC or Pocket PC.

Time is never wasted searching for a past claim in a paper-based archive. With all data instantly accessible—anywhere, anytime, productivity is dramatically increased.

New Levels of Control and Accountability

Symbility.NET takes care of automatically enforcing pre-established business rules with the Audit Report feature. When an estimate is uploaded to Symbility.NET, it is immediately and automatically processed: each item in the estimate is analyzed by comparing to the assigned pricing database and other previously defined audit rules. Items which vary from the pricing database in description, price, or flagged properties within the estimate will appear on a separate report. Examples of audit violations:

• One or more unit price components (materials, labor, equipment) changed
• Item not excluded from O&P when it should be
• Item taxed when it should not be
• Item does not exist in the database
• Multiple minimum charges for same task within same estimate
• Wastage applied to “tear out” operation
• Quantity walls to be cleaned does not match the surface area of walls within the room

All audit rules are completely configurable, and any number of rules can be employed.

The audit report can also be run by the estimator in the field, allowing them to make changes before submitting the estimate. Any number of violations can be automatically corrected.

All changes made to an estimate once it is completed and submitted are automatically tracked. The Estimate History tool provides an innovative interface to report all changes made between two recorded versions of an estimate, and even view an estimate as it was at a past point in time.

Integration with Other Systems

Symbility.NET can easily co-exist with existing claims systems, sharing data securely so that data is only entered once. It offers a programmable interface to communicate claims data (current and historical) to and from other electronic claims systems via XML (a universal data exchange method).

Performance Management Analytics

The sheer depth of data that is gathered, compiled and stored for every Symbility claim provides for powerful management reporting. Symbility's Analytics feature works in two simple steps. Users specify what data to extract from Symbility's massive data warehouse, for example "all water damage claims over $15,000 located in New York State between January and March, excluding those involving an independent adjuster", complex queries are then created graphically. Queries can be saved, recalled and executed any time with a fine level of precision.
Any management report can include industry data from other companies for comparison. Claim data is shared anonymously.