Case Studies
 Farmers Mutual Insurance of Nebraska Streamlines Claims Processing to Better
Serve Customers
Before adopting Symbility, adjusters scoped the damage on-site and then returned to their district offices to enter the information into an estimating program located on a desktop PC. This process added a lot of time and duplication of effort and introduced more opportunities for data errors and compromised estimate accuracy. Using Symbility mobile claims solution, adjusters and contractors are now able to stay in-sync and completely process claims on-site, with more accurate estimates and more satisfied customers.
Key Benefits
- Claims now settled 3 times faster
- Stellar 95.2% policy renewal rate
- 55% of claims settled on initial contact
- 80% contractor acceptance rate
- Adjuster now process 50% more claims per day
- Centralized data access keeps claim participants in sync
 Click here to read the full case study in PDF (106kb) — Farmers Mutual Insurance of Nebraska Streamlines Claims Processing to Better Serve Customers
 Mobile Claims Processing in New Orleans Following Hurricane Katrina
Less than one month after the Katrina hurricane hit, California-based independent adjuster Kevin Bacon was in New Orleans building estimates at the loss sites almost immediately, gathering rich details about location, structure, damage and loss on a Tablet PC, eliminating the need to transpose the information into another system. Kevin was able to process most of the estimates completely on-site.
Key Benefits
- Eliminated manual processing
- Allowed claims to be processed in one site visit
- Disto laser rangefinder allowed internal measurements from outside structures
- Direct integration with FEMA forms saved time and improved accuracy
- Centralized data access kept claim parties in sync
 Click here to read the full case study in PDF (273kb) — Mobile Claims Processing in New Orleans Following Hurricane Katrina
|
