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“If I was required to use a desktop-based, cumbersome claims processing system, I would not have gone to work in New Orleans at all. It would not have been cost effective for me. However, with Symbility, I was able to process twice as many claims as I would have been able to using another system.” [Read the full Case Study]
Kevin Bacon, AFI, Independent Adjuster (California) |
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“Our primary objective is to provide a level of service that meets and exceeds the expectations of our customers. To achieve this we need to provide our staff with tools that enable them to perform their jobs with excellent results. The Symbility mobile claims solution has certainly become a reliable resource to help us attain our claims handling goals" [Read the full Case Study]
Jamie Fredrickson, Farmers Mutual Insurance of Nebraska |
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“Speeding up the settlement process is a critical issue for us. The productivity increases demonstrated by the Symbility system is startling. Symbility is a big part of our strategy of expense reduction and customer service leadership.”
Greg Stephens, The Allstate Insurance Company of Canada
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“I’ve been working in the insurance restoration industry my entire life, and until now, no estimating package has made my life this simple! I have been using Symbility for months and I am completely satisfied with the product, it’s easy to learn and use.” This product keeps me informed of all my business activity no matter where I am, day or night, not to mention, it is the most cost effective product I have seen on the market."
Joe Provenzano, Interior Home Improvement
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“It speeds up the process for me immensely; we can do a lot more in less time now because we’re saving trips to the office to input the information that we used to have to do. The quicker we can get an insured back to living their life the happier the insurance company is and the happier we are too.”
Steve Cassidy, ServiceMaster of Kitchener-Waterloo
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“As an independent adjuster, I strongly feel that your concept of developing the scope and estimate while at the risk location is the future of claims handling. Allstate has kept us busy over the last 6 years, and they strongly encourage 'face-to-face' settlements, which they define as handing the insured a copy of the estimate and a check before leaving the risk location. When able to do this, the decrease in return phone calls, missed damages, and problems in general greatly outweigh any additional time it takes at the site to complete the estimate."
Greg DeTray, Independent Adjuster (Marathon, FL)
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“I really enjoy using this system. Rather than calling the contractor & playing telephone tag for status, the information is available for us to view on Symbility. I find Symbility to be very handy, it's a great time saver tool. We quickly receive the status, estimates, and are now aware of when the job has been started & when the work has been completed. I love this feature!!! I believe it assists us to provide outstanding customer service to our customers and provides us with more info and less time spent trying to reach the contractors which allows us to focus more on other aspects of our job.”
Christie Cafik, Senior Property Adjuster
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“It’s pen-based estimating on-site—you’re not going to miss anything. You’ve got your tablet your on-site, there’s no wires to mess with and you complete your estimate while you're there. There are other estimating programs out there but not as advanced as Symbility.”
Al Gallant, Mister Gallant Cleaning and Restoration Services
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“What I like most is that the estimate and all activity is at our finger tips for quick access. Also it's a faster means of getting the estimates. Using the journal entries eliminate phone calls."
Rohan Parbhu, Senior Claims Representative
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"The [user] interface was not as good as Symbility. What I'd like to do is use my time in the field effectively by entering data on-site and entering it once."
Jamie McDougall, VP Claims, Gore Mutual Insurance Company
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"The field requirements of this market make it particularly suited for mobile solutions that help improve efficiencies, and Symbility is clearly a leader in this space."
Gary Thayer, Mobile Village Editor |
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